Person Centered Planning Quality Improvement Project

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The Arc Michigan has partnered with Michigan Department of Health & Human Services (MDHHS) Behavioral Health and Developmental Disabilities Administration (BHDDA) to evaluate and improve Person and Family-Centered Planning across Michigan’s Behavioral Health Provider System.

As a partner in the MDHHS Site Review process, the project includes interviews with people who receive services from Prepaid Inpatient Health Plans (PIHP) and Community Mental Health (CMH) entities. The interviews focus on the individual/family experience with Person and Family-Centered Planning, access to information and supports, as well as other identified quality measures. Interviews reflect the individual experience with the CMHSP system, access to person and family-centered service delivery, HCBS indicators, and understanding of available services and supports. Data collected is used in partnership with MDHHS BHDDA to inform system improvement activities and develop statewide support and training needs.
The Arc Michigan partners with MDHHS BHDDA to develop a statewide training plan in areas related to Person and Family-Centered Planning, Self-Direction, Independent Facilitation, and navigation of the behavioral health system. Monthly webinars are held via Zoom.  For a schedule of these webinars, please click here.

Frequently Asked Questions

The Arc Michigan also collaborates with MDHHS to plan Michigan’s annual Self-Determination Conference.
Funding source: MH Block grant from MDHHS/Grant administered by CMHAM

Project Coordinator is Marie Eagle,

Project Assistant is Heather Hallett,

Click Here for the Self-Direction Help Desk 

How Can We Help?


The Self-Direction Help Desk is NOT intended for use in cases of emergency
or in instances where individual advocacy is being requested.


If you are in crisis please call or text Michigan Crisis and Access Line
(MiCAL) at 1-844-446-4225.
For more information on MiCal, please visit


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